Refund policy

Last Updated: June 2026

1. Our Return Guarantee

At Rankiiz, your satisfaction is our priority. If you are not completely happy with your purchase, we accept returns within 30 days of delivery, with no complicated process or runaround.

2. Return Address

All returns must be shipped to the following address: Rankiiz Returns 2418 W Ridge Dr, Emporia, KS 66801 United States. Before sending your return, please email us at info@rankiiz.com with your order number so we can confirm your return and provide any additional instructions. 

3. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Returned within 30 days of the delivery date

  • Unused and in its original condition

  • In original packaging where possible

  • Accompanied by proof of purchase (order number or confirmation email)

The following items are not eligible for return:

  • Items that have been used, damaged by the customer, or altered

  • Items returned after the 30-day window

  • Final sale or clearly marked non-returnable items

4. How to Start a Return

To initiate a return, please follow these steps:

  1. Email us at info@rankiiz.com with your order number and reason for return

  2. We will respond within 1–2 business days with your return instructions and return address

  3. Pack the item securely and ship it to the address provided

  4. Share your return tracking number with us by email

  5. Once we receive and inspect the item, we will process your refund within 5–10 business days

5. Return Shipping Costs

  • If the return is due to our error (wrong item sent, defective product, or item damaged in transit), we cover the full return shipping cost

  • If the return is due to a change of mind or buyer's preference, the customer is responsible for return shipping costs

6. Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note:

  • Bank processing times may add 3–5 business days

  • Original shipping fees are non-refundable unless the return is due to our error

  • If your refund has not appeared after 10 business days, please contact us at info@rankiiz.com

7. Damaged or Defective Items

If your item arrives damaged or defective, please email us at info@rankiiz.com within 7 days of delivery with:

  • Your order number

  • A clear photo of the damaged or defective item

We will send a free replacement or issue a full refund, whichever you prefer.

8. Wrong Item Received

If you received an item different from what you ordered, contact us at info@rankiiz.com within 7 days. We will arrange a free return and ship the correct item at no additional cost to you.

9. Order Cancellations

Orders can be cancelled within 24 hours of placement, free of charge. After 24 hours, your order may already be in processing or dispatched and cannot be cancelled. In that case, you may return the item once it arrives by following the steps above.

10. Exchanges

We do not currently offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the item you want.

11. Dispute Resolution

If you are unhappy with the outcome of your return or refund request, we encourage you to contact us at info@rankiiz.com before initiating a chargeback with your bank or payment provider. We are committed to resolving all disputes fairly and promptly within 1–2 business days.

12. Contact Us

For any return or refund-related questions: 

📧 Email: info@rankiiz.com 

📞 Phone: +1 (913) 282-2823 

📍 Address: 2418 W Ridge Dr, Emporia, KS 66801, United States. 

Or visit our Contact page. We typically respond within 1–2 business days.